Frequently Asked Questions

CT99 requires a valid government-issued identity document for KYC (Know Your Customer) verification. Pakistani users can submit a scanned copy or clear photo of their CNIC (Computerised National Identity Card) or a valid passport. Proof of address may also be requested in some cases. KYC verification must be completed before any withdrawal can be processed.

No. CT99 operates a strict adults-only policy. Registration is only permitted for users who are 18 years of age or older, or the minimum age required by the applicable jurisdiction, whichever is higher. Any account found to belong to a minor will be suspended immediately and all funds returned after investigation.

On the login page, click the 'Forgot Password?' link and enter the email address associated with your CT99 account. You will receive a password reset link by email within a few minutes. Follow that link to set a new password. If you do not receive the email, check your spam folder or contact support at [email protected].

No. Each player is permitted one account only. Opening duplicate accounts is a violation of CT99's terms and conditions and may result in all associated accounts being permanently suspended, along with the forfeiture of any bonus balances. If you have accidentally created a duplicate, contact support immediately to resolve the situation.

CT99 supports a range of payment options familiar to Pakistani players. These are referenced as contextual payment methods only and do not imply endorsement or support for gambling by any provider. Familiar options include mobile wallets and bank transfers. Please note that Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah do not endorse or support gambling on this platform.

The minimum deposit amount on CT99 varies by payment method. As a general guide, most methods support deposits starting from PKR 500. Check the cashier section of your account for the exact minimum and maximum limits applicable to each available option at the time of your deposit.

Withdrawal processing times depend on the method selected and your KYC verification status. Fully verified accounts typically see withdrawals processed within 24 to 72 hours. Bank transfers may take an additional 1 to 3 business days depending on the receiving institution. E-wallet withdrawals are generally faster once approved by our finance team.

CT99 does not charge internal transaction fees on standard deposits or withdrawals. However, your payment provider or bank may apply their own processing fees, which are outside CT99's control. Always check the fee schedule of your chosen payment method before initiating a transaction to avoid any surprises.

Withdrawals can be delayed for several reasons: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between account and payment details, or a routine security check. Log in to your account to check the status in the cashier section, or contact our support team at [email protected] with your transaction reference number for a specific update.

CT99 offers betting markets across a wide range of sports. Cricket is a core offering — including Pakistan national team matches, PSL T20 fixtures, ICC tournaments, bilateral series and domestic competitions. Other available sports include football, tennis, basketball, UFC and combat sports, esports, and several other international leagues and events.

Yes. CT99 features a live in-play betting section that covers cricket matches in real time, including PSL T20 games and ICC tournament fixtures. You can place bets on markets such as next wicket, over runs, current partnership, method of dismissal and more while the match is in progress. Live odds update ball by ball to reflect the current state of play.

CT99 offers a full casino section featuring live dealer games — including baccarat, roulette, blackjack and game shows — as well as a large library of slots and instant-win games from leading software providers. The live casino streams in high definition, giving players an authentic table-game experience from anywhere in Pakistan.

Yes. CT99 is fully optimised for mobile browsers on both Android and iOS devices. The platform is responsive and adapts cleanly to smaller screens without any loss of functionality. You can place bets, manage your account, make deposits and access live casino games directly through your mobile browser without needing to download a separate app.

CT99 displays odds in decimal format by default, though other formats may be available in your account settings. Decimal odds represent the total return per unit staked, including your original stake. For example, odds of 2.50 on a PKR 1,000 bet would return PKR 2,500 if successful — a profit of PKR 1,500. Higher odds indicate a less likely outcome but a greater potential return.

CT99 offers a variety of promotions for both new and existing players. These can include a welcome deposit bonus for new registrations, reload bonuses on subsequent deposits, free bet credits for selected sports markets, cashback offers and special promotions tied to major events such as PSL playoffs or ICC knockout rounds. Check the Promotions section of your account for current offers.

Wagering requirements specify how many times a bonus amount must be bet before the resulting winnings can be withdrawn as cash. For example, a PKR 5,000 bonus with a 10x wagering requirement means you must place a total of PKR 50,000 in qualifying bets before requesting a withdrawal of bonus-derived funds. Always read the specific terms attached to each promotion.

It depends on the specific promotion. Some bonuses on CT99 are restricted to sports betting markets only, while others may be used across casino games or both. The terms and conditions attached to each individual bonus clearly state which game types and bet categories contribute toward wagering requirements. Check the promotion detail page before opting in.

Most CT99 bonuses are claimed by entering a promo code during deposit or by opting in via the Promotions page before making a qualifying deposit. Ensure you read the full terms before claiming — including the minimum deposit amount, eligible payment methods, time limits and wagering requirements — to avoid missing out due to a technicality.

CT99 uses industry-standard SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Financial transactions are processed through secured payment gateways. Your personal data is handled in accordance with our Privacy Policy, and access to account information is protected by strict internal controls and two-factor authentication options.

CT99 provides a comprehensive set of responsible gambling tools accessible from your account settings. These include deposit limits (daily, weekly and monthly), loss limits, session time limits, cooling-off periods ranging from 24 hours to 30 days, and self-exclusion for periods of six months up to permanent. Reality check reminders can also be enabled to display your session duration and net result at regular intervals.

To apply for self-exclusion, contact CT99 support via the 24/7 live chat widget or send an email to [email protected] stating your preferred exclusion duration — from six months up to permanent. Self-exclusion is applied within 24 hours of the request. During the exclusion period, you will be unable to log in, deposit or place bets, and all marketing communications will be suspended.

CT99 is not licensed or regulated by any Pakistani authority. Pakistan's Prevention of Gambling Act, 1977 and related provincial legislation place restrictions on gambling activity. Users in Pakistan are solely responsible for ensuring their participation complies with all applicable local laws. This answer does not constitute legal advice — please consult a qualified legal professional if you are uncertain about your obligations.

CT99 customer support is available 24 hours a day, 7 days a week. The fastest way to get help is through the live chat widget available directly on the platform. For non-urgent queries, account documentation submissions or formal responsible gambling requests, you can email [email protected]. Our team aims to respond to all email queries within 48 hours, and urgent protection requests within 24 hours.